Shipping & Return Policy
Shipping
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Order Processing Time: All orders are typically processed within 5-8 business days from the date of purchase.
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Shipping Methods & Costs: We offer various shipping options to suit your needs and budget. Shipping costs will be calculated based on the weight of your order and your shipping address. Please refer to our checkout page for real-time shipping rates.
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Shipping Carriers: We utilize a reputable shipping carrier, FedEx, to ensure timely delivery of your order.
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Estimated Delivery Times: Please allow 8-10 business days for your order to arrive. Please note that these are estimated delivery times and actual delivery may vary depending on your location and shipping carrier.
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Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Returns
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Return Window: You may return eligible items within 5 days of the delivery date for a full refund, excluding shipping costs. Items returned after 5 days but within 7 days of the delivery date are eligible for a partial refund.
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Return Conditions: Items must be returned in their original condition, unused, and with all original tags and packaging. Items that are damaged, worn, or missing parts will not be accepted for return.
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Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery of your return.
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Refunds: Refunds will be processed to the original method of payment within 5-7 business days of receiving the returned item.
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Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process.
Non-Returnable Items
- Gift Cards: Gift cards are non-refundable.
- Custom or Personalized Items: Custom or personalized items cannot be returned or exchanged.
- Sale Items: Sale items are typically final sale and cannot be returned or exchanged.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of receiving the order. We will arrange for a replacement or refund.
Additional Notes
- Shipping Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee that we will be able to accommodate address changes after the order has been shipped.
- International Shipping: We currently offer international shipping to select countries. Please refer to our checkout page for more information on international shipping rates and restrictions.
- Sales Tax: Sales tax will be charged based on your shipping address.
- Force Majeure: We will not be held responsible for any delays or failures in performance due to causes beyond our reasonable control, such as natural disasters, acts of God, or government restrictions.
Customer Service
- If you have any questions or concerns regarding our shipping and return policy, please contact our customer service team at templefishingsports@gmail.com . contact us
By placing an order with Temple Fishing Sports, you agree to the terms and conditions of our shipping and return policy.